• Hardware Service Programs

    Our hardware service programs go beyond the included one-year warranty to help you save time and reduce long term, operational costs. System configuration, express repair, and routine calibration help you avoid hassle, improve uptime, and maintain accurate, traceable measurements over the life of your system.

    Service Program Options

    ? Standard Service Program Premium Service Program Description Turnaround Time
    Extended Repair Coverage ? ?

    NI restores the functionality of your device and includes?firmware updates and factory calibration.

    Learn More?about Extended Repair Coverage

    <10 working days1 + standard shipping
    System Configuration, Assembly, and Test2 ? ?

    NI technicians assemble, install software, and test your system per your custom configuration prior to shipment.?

    Learn More?about System Configuration, Assembly, and Test

    ?
    Advanced Replacement3 ? ?

    NI stocks replacement hardware that can be shipped immediately if a repair is needed.

    Learn More?about Advanced Replacement

    <1 working day + express shipping
    System Return Material Authorization (RMA)2 ? ?

    NI accepts the delivery of fully assembled systems when performing repair services.?

    Learn More?about System Return Material Authorization

    ?
    Optional Calibration Plan (Additional Cost) Standard Expedited4

    NI performs the requested level of calibration at the specified calibration interval for the duration of the service program.

    Learn More?about Optional Calibration Plan

    Standard: <10 working days + standard shipping

    Expedited: <3 working days + express shipping

    ?

    Note:?You can choose three- or five-year program durations for both Standard and Premium Service Programs. You can also customize the program duration if needed. Contact your NI sales representative to learn more about customizing your service program..

    1Applies to non-RF products only. Standard extended repair coverage for RF products is <15 working days + standard shipping.??

    2This option is available for PXI, CompactRIO, and CompactDAQ systems.

    3This option is not available for all NI products in all countries. Contact your local NI sales engineer for more information.

    4Expedited calibration is only available for the Traceable calibration level.? ?

    PremiumPlus Service Program

    NI can customize the offerings listed above or offer additional entitlements such as on-site calibration, custom sparing, and life-cycle services through a?PremiumPlus Service Program. Contact your NI sales representative to learn more.

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